shipping & returns

shipping - returns

we ship worldwide, and we offer free shipping on all orders over €300 

 

shipping rates

• netherlands: 6,95€

• europe*

zone 1: 10€

zone 2: 16€

zone 3: 27€

• international**: 27€

shipping time

• netherlands: 1 - 3 business days

• europe: 3 - 7 business days

• international: 7 - 14 business days

 

confirmation of order & shipment

shortly after placing your order you will receive a confirmation email from us. 

we kindly ask you to double check the shipping address included in this email for any mistakes. extra shipping cost as a result of a wrong address will be for the client's costs.we process your order as fast as we can, we do our best for you. normal dispatch time is 1-2 business days from the time you place your order. in periods when we have a sale or a collection drop this may take up to 5 business days.

after we ship your order you will receive a shipping confirmation email, including carrier and tracking info for your order. shipping methods

we ship packages using standard shipping services. these services include but are not limited to postnl and dpd.customs and import charges

your parcel is charged for any customs or import duties once it reaches its destination country. these charges must be paid by the recipient, you, of the parcel. unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. we advise you to contact your local customs office for the current charges before you order, this way you will not be surprised by any additional costs.

studio18 will be liable for late deliveries due to circumstances outside of our control. we will try to inform you of any unexpected delay.

 

uncollected packages

shipping costs for uncollected packages will not be paid for by studio18

 

returns - exchange policy

generalif you find yourself unhappy with your purchase or the product was received damaged, please contact studio18 through mail before sending anything back. include pictures and an explanation on why you are not satisfied. our policy

our return policy rules that your online purchase may be returned within 30 days of receipt. if accepted we will issue a refund. to return a product please fill in our return form, here you can find more instructions on how to send your return. our policy terms are as follows:

• all products must be returned within 30 days of receipt.

• all returned products must be unused/unworn and not washed.

• shipping costs for returns are at the customers’ own expense. 

• note: orders placed during an online sale on this website are subject to a 14 day return period (after receipt).

• note aswell: always save your tracking code link as proof of shipping

 

we only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products. you can open and check the contents of your order. for hygiene reasons, underwear briefs or socks cannot be returned or exchanged unless faulty. please note that where possible, any labels or tags must remain intact and attached. the product(s) should be returned in or with its original packaging.

 

how to return your order

the period in which products have to be returned is 30 days after receipt, for products purchased during our online sale this period is 14 days. products have to be returned unused, unwashed and with the original labels still attached. studio18 does not cover return costs. 

• get in contact with us and togheter we can discuss the return. after an agreement you  can send it back. 

• the order is now ready to be returned. please ship the package at a postal service of your liking to:

• studio18

spijkerkade 5

• 1021 js, amsterdam

the netherlands

no commercial value

 

• please always hold on to the shipment/tracking receipt, this way you have proof of shipment. 

• please use registered mail to ship your return(s), studio18 cannot be held liable for missing items if not shipped using registered mail.

• once received we will do our best to process your return asap.

 

exchange and refunds

we will offer a repair or refund when the product is defect due to a failure in performance in the product. however, we will not be able to accept back anything that has been clearly been damaged by the consumer. refund time and method

once we receive your return it will take approximately 2 days to process the return. as soon as we have approved your return, it will take approximately 7 to 10 business days to process your refund. if your return is not approved we will contact you asap via the email address we have of you. we always refund your money to the bank account, credit card or paypal account that was used when purchasing your order.

please note that shipping charges and sales tax on shipping are not refundable.if you have not yet received your refund in the above stated estimated time, we are sorry about that. please first check your account balance with the payment method you used. please note that it always takes some processing time before a refund is issued. if you checked your account and did not receive your refund (within the estimated time) please contact us through info@stuidio18.org . please include your order number and tracking code/shipment receipt. *: “europe” includes the following countries;

 zone 1: belgium, germany and the united kingdom.

 zone 2: austria, czech republic, denmark, france, hungary, italy, luxembourg, poland, portugal,slovakia, spain.

    zone 3: albania, andorra, bosnia, croatia, estonia, finland, greece, iceland, ireland, latvia,lithuania, macedonia, monaco, norway, slovenia, sweden, switzerland.**: “international” accounts for the rest of the world, excluding the countries defined under “europe”.

info@studio18.org

Spijkerkade 5, 1021 JS

Amsterdam, The Netherlands